A few weeks ago we ordered - or, rather the rep in the next town ordered a fireplace insert for us. A Jotul from Maine. They are all about the same. They all qualify for the IRS Energy Efficiency Tax Credit. You need an authorized rep to install them or your warranty is not good in certain situations. So, this rep has been in the business for 30 years - he came by and measured our fireplace, ordered it, brought it up two weeks ago and "installed" it.
So . . . . here we are . . . . still waiting on a "piece". Because when it was installed, somehow it was a little over 2" too narrow - on each side. The "piece" is shop talk for a patch job that will go around the entire opening to cover the space left on the sides that should have been covered by the new exciting insert.
how we deal . . .?
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